Reach 100% of your customers. When a recipient doesn't support RCS, your message is automatically delivered as SMS. No manual effort, maximum reach.
Not all recipients can receive RCS messages. Some use older devices, have no data plan, or their mobile carrier doesn't support RCS yet. With our SMS fallback, you still reach everyone.
RCS is the future, but SMS is still indispensable today. With SMS fallback, you get the best of both worlds.
Reach every recipient, regardless of their device or mobile carrier.
The system automatically detects who supports RCS and who doesn't. You don't have to do anything.
Pay RCS prices for RCS recipients and SMS prices for SMS fallback.
The fallback decision is made in real time, without delaying delivery.
See exactly which messages were delivered via RCS and which via SMS.
The more RCS grows, the less SMS fallback you'll need. But you're already ready today.
SMS fallback is triggered automatically when the recipient cannot receive RCS messages. This can happen for various reasons:
SMS fallback is built into the SendRCS API. A simple parameter activates the automatic fallback.
{
"recipient": "+44770xxxxxxx",
"message": {
"type": "text",
"text": "Your order has been shipped!"
},
"smsFallback": {
"message": "Your order has been shipped. Details: example.com/order/123",
"sendernameId": "60f1b2c3d4e5f6a7b8c9d0e2"
}
}Find more details in our API Documentation.
SMS fallback means that a message you send as RCS is automatically delivered as an SMS whenever the recipient cannot receive RCS. SendRCS detects the recipient's RCS capability in real time and switches to SMS without any manual effort, so you reach 100% of your customers.
Whenever the recipient cannot receive RCS messages: older devices without RCS support such as feature phones, no data plan or no internet connection, a mobile carrier that does not yet support RCS in that region, RCS disabled by the user in their settings, or roaming abroad without RCS support.
No. The fallback decision is made in real time. The system checks whether the recipient supports RCS and, if not, sends the SMS immediately, without delaying delivery.
You pay RCS prices for RCS recipients and SMS prices for SMS fallback. Each message is charged at the rate of the channel it was actually delivered on. There is no extra fee for the fallback itself.
Yes. You define a separate fallback message for each RCS message, so the SMS version stays within an optimal length and still contains what matters - for example a link instead of an image or button. In the API, a single parameter activates the fallback and carries the SMS text.
Yes. Transparent reporting shows exactly which messages were delivered via RCS and which via SMS fallback, so you can follow how RCS coverage grows in your audience over time.
Yes. The SMS Gateway can also be used on its own to send plain SMS - from the web interface, via AI assistants or via the API. You can add RCS at any time.
With RCS + SMS fallback, you reach every recipient. Get started today.