An inbox built for real customer two way RCS
conversations
See every reply the moment it arrives - and answer with text, rich cards, media or SMS, all from one thread.
When you send RCS campaigns, customers reply. The RCS Inbox turns those replies into real conversations: a live, two-way messaging view where your team can respond in seconds, with the full power of RCS at their fingertips. And when a contact can't receive RCS, a virtual number keeps the conversation going over SMS - in the same thread.
Campaigns start conversations... the inbox keeps them going
Every button tap, question and reply from your customers lands in the inbox in real time. No refreshing, no digging through logs - just a clean conversation view, like the messaging apps you already use.
Answer quickly and a campaign becomes a dialogue. A dialogue becomes a booking, an order, a loyal customer. The inbox is where that happens.
Everything you need to run conversations
Real-time replies, rich RCS answers, team organisation and transparent pricing - the whole conversation toolkit in one inbox.
Real-time, everywhere
New messages appear instantly, with unread badges and a live connection indicator. Push notifications alert you the moment a customer writes - even when the app is closed - and take you straight to the right conversation.
Notifications, on your terms
Enable push notifications per device - your phone, tablet and computer each get their own toggle, and iPhone and iPad are supported as a home-screen app. Then choose exactly which RCS senders and virtual numbers should notify you, mute button-click messages to cut the noise, and send yourself a test push to confirm it all works.
Forward messages where your team works
Set up triggers that act on every incoming message. Forward messages to one or more email addresses with your own subject and body, or forward them as RCS straight to your colleagues' phones - with SMS fallback if their phone can't receive RCS. Merge fields drop in the sender's number and the message text automatically, and button clicks can be excluded so only real replies get through.
Reply with full RCS
Don't settle for plain text replies. Send rich cards, carousels, images, video and files directly from the inbox, using the built-in RCS designer. Add emoji, insert templates, and preview every message before it goes out.
One thread per customer
RCS messages, SMS replies and button taps from the same contact live in a single conversation. You always see the full history, whatever channel it arrived on.
Organised for teams
Group conversations your way with drag-and-drop folders. Search by name or number, filter by unread or active, and hide finished threads - they pop back automatically if the customer writes again.
Contacts, connected
Unknown numbers become contacts automatically, and you can create or complete a contact card without leaving the thread. If a contact has opted out, the inbox warns you before you send.
Transparent pricing, before you send
The exact cost of every reply is shown up front. With conversation pricing, one paid message opens a 24-hour window - and every reply inside it is free, with a live timer showing how long the window stays open.
Works where you work
A split view on desktop, a native-feeling full-screen thread on mobile. Export any conversation to CSV when you need a record.
No RCS? The conversation continues over SMS
Not every phone can receive RCS yet. Rent a virtual number and the inbox falls back to two-way SMS automatically - your message arrives as a text, and the customer's reply lands in the same conversation thread.
Virtual numbers are available per country, on a simple monthly subscription
Replies automatically use the right number, so the customer always texts back to a number they recognise
The same virtual number can act as the SMS fallback for your RCS campaigns
One inbox. Every customer. With or without RCS.
Up and running in minutes
Four steps from your first send to a well-organised, real-time inbox.
Send a campaign or a single message
From a campaign, a flow, or straight from the inbox with "New message".
Replies arrive in real time
Each contact gets one thread, with push notifications the moment something comes in.
Answer with rich content
Text, rich cards, carousels or media, with the price shown before you hit send.
Stay organised
Group, search and filter conversations so your team always knows what needs a reply.
RCS Inbox, answered
What happens when a contact's phone doesn't support RCS?
If you have a virtual number, the inbox automatically switches to SMS. The message is delivered as a text, and replies land in the same conversation thread - you barely notice the difference.
Will I know when a customer replies?
Yes. The inbox updates in real time, and push notifications alert you on desktop, Android and iPhone/iPad - even when the app is closed. Each device is enabled separately, and you choose exactly which senders and virtual numbers trigger notifications.
Can incoming messages reach my team outside the inbox?
Yes. Triggers can forward every incoming message to one or more email addresses, or send it as an RCS message to your colleagues' phones - with SMS fallback if a phone can't receive RCS.
Can I send rich cards and media from the inbox?
Yes. The full RCS designer is built into the reply box: rich cards, carousels, images, video, files and emoji, with a live preview before sending.
What does replying cost?
You see the exact price before every send. With conversation pricing, one paid message opens a 24-hour window where all further replies are free.
Can my team share the inbox?
Yes. Team members with messaging permissions see the same conversations, and grouping and filters keep shared work organised.
Can I keep a record of a conversation?
Any conversation can be exported to CSV with one click.
Start the conversation
Your customers are already replying. Give your team an inbox that answers in seconds - with the full power of RCS.
- Every reply, in one real-time inbox
- Full RCS replies - rich cards, carousels and media
- SMS fallback via virtual numbers, in the same thread